🔢 Overriding Chargeback Protection

🔒 Chargeback Protection Statuses

Status	Description
Not Enabled	Your account does not have chargeback protection enabled, or you're not passing the `deviceId` from the Chargeback Protection SDK, or `chargebackProtection` data is not passed to the `CoinflowPurchase` component or Checkout API.
Not Reviewed	All data was set up correctly, but the transaction was not reviewed by the fraud detection tools.
Approved	Chargeback protection is active. If the user disputes the charge, you are insured against losses.
Rejected	The transaction was flagged as fraudulent or high risk by fraud detection tools.

🛠️ Overriding Chargeback Protection Decisions

1. Manually Override Chargeback Decisions

Merchants can manually override individual chargeback protection decisions via the merchant admin panel on the purchase record.

⚠️ Important

Overriding a decision transfers chargeback liability to the merchant.

Overrides help improve Rapid's fraud models over time.

2. Overriding with Pending Manual Reviews

If your account has chargeback reviews enabled, purchases that are flagged by protection tools will be marked as Pending Review.

Merchants can manually accept or reject these within 24 hours.

If accepted: Status becomes Overridden
If no action in 24 hours: Approvely voids the transaction
You can customize the review window by contacting Approvely

⚠️ Warning

Accepting a Pending Review also shifts liability to the merchant.

📘 Note

Subscription purchases are excluded from this override workflow.
They will be either Approved or Rejected only.