Login Troubleshooting

Login Troubleshooting

1. I forgot my login credentials. How do I reset them?

• Go to the login page and click "Reset Password & 2FA".
• You will receive an email from [email protected] with instructions to reset your login credentials.

2. I’m getting the error message "Merchant not found for:<YOUR_EMAIL_ADDRESS_HERE>." How can I access the Merchant Dashboard?

• This error indicates that your email is not linked to an existing merchant account on the Rapid system.
• To resolve this:
  • Contact the admin of your merchant account or the Approvely support team.
  • Request them to add your email address as a member of the merchant account.

3. I’m a Merchant Admin. How do I add a team member to my merchant account?

1. Navigate to Settings > Users & Roles > Add User.
2. Enter your team member’s email address.
3. Assign them a designated role.